This privacy policy outlines how we collect, use, and protect your personal information.  By using the myqualitycare.au website (Site) and our services, you agree to these terms.

Personal Information: We collect personal information such as names, contact details, and health-related data when you interact with our Site or services.  We may collect sensitive information (including health information) from customers and support workers when they choose to provide information about themselves or someone else on whose behalf they are authorised to act, and (in the case of customers) their care requirements, including through the Site.

Usage Data: We automatically collect information about your interactions with the Site, including IP addresses, browser type, and pages visited.

We use your information for the following purposes:

● Service Delivery: To provide personalized support services, including disability support workers, NDIS participant advocacy, and support coordination.  Regardless of any choices you make regarding your personal information, we may disclose personal information to third parties if it believes in good faith that such disclosure is necessary:

○ in connection with any legal investigation;

○ to comply with relevant laws, or to respond to subpoenas or warrants served on us;

○ to lessen or prevent a serious threat to the life, health or safety of an individual or to public safety;

○ to investigate or assist in preventing any violation or potential violation of the law;

○ where another “permitted general situation” or “permitted health situation” applies; or

○ where disclosure is reasonably necessary for a law enforcement related activity.

If you are a customer requiring care services for yourself or a person for who you act as an authorised guardian, you acknowledge that a support worker may use personal information about your emergency contact to get in touch with that person if necessary.

● Communication: To respond to inquiries, provide updates, and communicate with you.

● Analytics: To improve our Site and services based on user behaviour and preferences.

● Marketing: We may disclose your personal information, such as your email address and telephone number, to the operators of other websites, social media platforms and search engines, so that we may deliver tailored advertisements to you via those websites, platforms and search engines.

We implement security measures to protect your personal information from unauthorized access, disclosure, or alteration. Our support workers undergo background checks and training to ensure your safety and privacy.

We may share your information with trusted third parties (e.g., NDIS commission) for service delivery purposes. Our Site may contain links to external sites.  Please review their privacy policies before interacting with them.

You have the right to access, correct, or delete your personal information. You can opt out of receiving marketing communications from us.

We may update this privacy policy periodically.  Check our Site for the latest version.

If you have any questions or concerns about our privacy practices, please contact us at admin@myqualitycare.au .

These terms and conditions (Terms) govern the use of the My Quality Care Services website (Site), which is owned and operated by My Quality Care Services PTY LTD.

Before using or entering the Site, these terms and conditions must be read and accepted. If you use or enter the Site, you will be deemed to have accepted the Terms.

All content published and made available on our Site is the property of My Quality Care Services and the Site's creators.  This includes images, text, logos, documents, and downloadable files.

● When creating an account on our Site, users agree to the following:

○ They are solely responsible for their account's security and privacy, including passwords.

○ Personal information provided through the account is accurate and up-to-date.

● The Site may offer goods and services from third parties.  My Quality Care Services cannot guarantee the quality or accuracy of such offerings.

● The Site contains links to third-party websites or services not owned or controlled by My Quality Care Services.  Users should review the terms and conditions and privacy policies of these third-party sites before using them.

● My Quality Care Services and its affiliates will not be liable for any actions, claims, losses, damages, or liabilities arising from Site use.

● Users indemnify and hold harmless My Quality Care Services and its affiliates from any actions, claims, losses, or expenses related to Site use.

● These Terms and Conditions are governed by the laws of Queensland, Australia.

● If any provision in these Terms and Conditions is found inconsistent or invalid, it will be deemed void, but the remaining provisions will remain valid.